Please note: The designs displayed below are conceptual representations, as I'm unable to showcase the actual work due to legal & privacy reasons. As a Senior Product Designer, my focus on this project was primarily on strategy thinking and execution.
Background (Company - Kroger Pharmacy)
From previous research, we learned that there are opportunities in the end to end vaccine process that can help optimize the associate’s workflow in order to reduce their manual workload.
Goal
Optimize vaccine delivery by simplifying workflows, improving monitoring and documentation, and empowering technicians to handle administration duties—allowing pharmacists to concentrate on advanced clinical responsibilities.
Problem Statement
The current vaccine administration workflow involves redundant entry of vaccine information at both the beginning and end of the process. This duplication leads to inefficiencies, increased risk of data entry errors, and staff frustration.
Additionally, printing consent forms slows down workflow and uses unnecessary space.
Additionally, printing consent forms slows down workflow and uses unnecessary space.
Solution
Digitized the end to end vaccine flow: A new administration screen enables pharmacists and technicians to efficiently record vaccine details electronically, whether by scanning or manual entry, ensuring safer, faster, and more organized vaccine delivery.
Impact
Decreased processing time by 5 sec
Increased vaccinating technicians by 41%
Increased digital scheduling by 30%
Increased vaccinating technicians by 41%
Increased digital scheduling by 30%
Timeline
Teams Collaboration
Product Management, Engineering, Compliance, Operations, Business, Research, Design
My Role - Lead Product Designer
My responsibilities included:
- Facilitation of discovery sessions
- Strategize and build roadmap for MVP
- Weekly business & compliance calls to ensure alignment
- Worked on designs high level and delegated design execution to junior designer
- Weekly meeting with product manager and designer to prepare for discoveries/refinement
- Collaboration with engineering to ensure design requirements were met during refinement and QA
- Facilitation of discovery sessions
- Strategize and build roadmap for MVP
- Weekly business & compliance calls to ensure alignment
- Worked on designs high level and delegated design execution to junior designer
- Weekly meeting with product manager and designer to prepare for discoveries/refinement
- Collaboration with engineering to ensure design requirements were met during refinement and QA
High Level Workflow
Discovery - Understanding the WHY
- Store visits to learn about the current vaccine process
- Map current process, identity pain points and opportunities
- Map future ideal process
- Map current process, identity pain points and opportunities
- Map future ideal process
Create designs & test in stores with pharmacists & technicians
Takeaway from testing:
Simplified data entry process to avoid workaround and errors.
Allowing pharmacists to review consent form early in the process vs later was helpful as it gives them time back and makes the vaccine admnistration process faster.
Inputting vaccine information digitally is super helpful and reduces the manual steps.
Prioritize Items: Importance vs Difficulty Matrix
Spent time creating a roadmap for MVP and future (Now, Next, Later)
Solution
Feedback
Impact
