PROJECT CHALLENGE
During the Summer 2019 Project, the Livewell Collaborative team goals were to provide holistic solutions to improve the cancer journey experience for stakeholders. Challenges included understanding experiential deficiencies of the 1.0 device from various stakeholder perspectives as well as identifying opportunities and synthesizing insights into a concise strategy for improvement, and finally, design an improved 2.0 device.
This project is on-going.
PROJECT APPROACH
The team spent the first half of the semester utilizing benchmarking, interviews, and past projects reviews to gain insights on how to develop a more efficient and engaging device. The second half of the semester was spent developing wireframes, visual identities, prototyping and usability testing.
THE TEAM
Faculty lead: Todd Timney
Students: Kellen Crosby, Vrinda Trivedi, Ariel Swift, Emmanuel Jokotoye
MY ROLE
User Experience and Interface Design: The role consisted of performing interviews, benchmarking, developing wireframes, prototyping, and leading usability testing, focus groups and interviews.
PROCESS MODEL
RESEARCH
METHODOLOGIES
The first image below was the current device that had been developed couple years ago. Cincinnati Children's Hospital came to our team to solve the current issues of this device as well as develop a new version of this device.
INTERVIEWS
The main insights that emerged from the interviews were: Nurse Workload, Patient Motivation, System Upkeep and Software Issues
ACTIVITIES OF DAILY LIVING: LOGGING USER FLOW
STAKEHOLDER MAP
IDEATION
Based on our research phase, we came up with more refined themes and what the criteria would be for developing a new ADL device.
STAKEHOLDER PERSONAS
PATIENT CANCER JOURNEY
WIREFRAMES
After extensive research, it was decided that an ipad version would be developed for version 2. We had various iterations of wireframes.
REFINEMENT
FIRST DRAFT OF DESIGNS
FIRST ROUND OF USABILITY TESTING
FEEDBACK
1. Patients were motivated intrinsically by marking off their own tasks
2. Personalization does seem to have potential for increasing patient motivation to use the device
3. Data Summary was seen as very helpful for facilitating conversations with the staff and recalling progress.
4. Implement a mood tracker because it would be helpful for staff interactions
CONTENT ARCHITECTURE
We refined our architecture to three final sections.
NEXT STEPS
1. Visual language: Additional Testing and Iteration
2. Logging and Verifying: Additional Testing & Refining
3. Incentivization: Brainstorming, Ideating, and Testing
4. Data Summary: Brainstorming, Ideating, and Testing
MINIMUM VIABLE PRODUCT
INITIAL RESULTS OF MINIMUM VIABLE PRODUCT TESTING
Patients batch log their activities.
A mix of patient either logs 100% of their activities or none at all, or has partially completed days.
1 week trial duration may be sufficient
INTERVIEW PROCESS
Introduction
The goal of these questions was to understand the patient and family’s understanding of the importance of ADLs.
1.0 Device Feedback
The goals of these questions were to gain insights about the patient and family’s experience with the 1.0 device.
Pre-Demonstration Questions
We asked the patients and families what they would like to see in the 2.0 device before walking through the prototype
Post-Demonstration Feedback
We asked the patients and families for feedback on the 2.0 prototype.
SECOND ROUND OF DESIGNS
SECOND ROUND OF USABILITY TESTING
Verifying Points
Verifying points adds to already busy schedule.
Should not be part of daily workload.
If verification is necessary, it should be completed by parents/families. Not nurse staff.
Data Value
Interested in using data as a way to track patients’ progress.
“True value of the device is in the data”.
Intuitive Editing
Nurses need quick editing of tasks.
The ability to simply click on a task to edit it was preferred over menu navigation.
EPIC Integration
Device should ideally leverage existing logging of activities in EPIC.
If an activity is logged in EPIC, it should ideally be marked completed in the app as well.
GAMIFICATION SYSTEM
Simple System
Moderate System
Elevated System
OPTIONAL FEATURES
Leaderboard
Challenges
Digital Store
FINAL DESIGNS
UPCOMING STEPS
1. Continue Usability Testing and Minimum Viable Product Testing
2. Finalize Gamification Concepts
3. Keep Interviewing Stakeholders